It’s soft but you don’t sink in and it provides perfect combination for comfort and supports your spine at the same time. Quality is top notch perfect in this price range. I’ll suggest this to anyone with back pain issues. AB AB Amazon Customer I bought this mattress after doing a fair bit of research on internet, and after using it for about a month, I can say that I am happy with my choice. It is super comfy and offers sound sleep. Loved the support from the customer care too. Keep up the good work Comforto. Priyanka Priyanka Amazon Customer The product is fantastic per my one-month experience and the service as well. The mattress gives comfort and softness to the most desired levels. One of the very few products that exceeds the customer expectation - in terms of both product and service quality. Comforto is highly recommended as a user. Sani Shaji Sani Shaji Amazon Customer Amazing mattress. Just the perfect blend of softness and stiffness. Truly a hybrid mattress. You get the bounciness of pocket spring and the softness of memory foam!!